Terms & Conditions


About booking the apartment

⦁ The reservation of the Apartment is made by paying the total stay
⦁ Payment of the reservation must be made via credit card, paypal or by phone.
⦁ Your reservation will not be confirmed until “Apartamentos El Velero” has received payment for the reservation and you have received a confirmation email from “Apartamentos El Velero”
⦁ In the confirmation email you will find the exact address of our Aparthotel, details of contact, and the rest of the instructions for the arrival and departure.
⦁ A damage deposit of € 100.00 will be required on arrival. The deposit will be returned in full once the accommodation is checked at check-out.

About the cancellation of the reservation

⦁ All cancellations or changes must be made in writing via e-mail.
⦁ If the client cancels a reservation during the last 3 days before arrival, 1 night’s stay will be charged.
⦁ If the client cancels a reservation before the last 3 days before his arrival, he will not be charged anything * (* except the Paypal commission if he has chosen this payment method)
⦁ If the client changes the dates or the apartment, it will be understood as a new reservation and will be subject to cancellation conditions.
⦁ If “Apartamentos el Velero” is unable to provide the client with the property they have reserved, it reserves the right to transfer it to an Apartment with similar characteristics. If no agreement can be reached, both contractual parties are authorized to cancel the contract. In this case, “Apartamentos el Velero” will reimburse the client for all the money paid (except for the part corresponding to the days of stay already made, if this were the case). “Apartamentos el Velero” will not be responsible for future claims by the client.

About the guarantee deposit

Upon arrival you will be asked to provide a guarantee deposit in cash or with a valid credit card number to ensure that the apartment and its contents are returned in good condition. Please remember that by accepting our Terms and Conditions, you agree that any damage caused by you or your colleagues will be deducted from your deposit and that you are also responsible for any damage that exceeds the amount of the deposit.
Paypal / Bank transfer: the bank costs of the return of the deposit will be paid by the client.
⦁ Credit card and cash: there will be no surcharge.

About arrival and departure Preparing your arrival

⦁ Please make sure we have your current arrival time so that we can plan your check-in and keep your contact person informed of any delays or changes.
⦁ Your contact person will have your telephone number and e-mail address in case you need to contact you regarding your arrival time. You can send this information via e-mail to booking@apartamentoselvelero.com or by phone at (+34) 952 38 57 11 or if you prefer by whatsapp at (+34) 659 20 45 05

The day of arrival

⦁ A damage deposit will be requested € 100.00 upon arrival. The deposit will be returned in full once the accommodation is checked at check-out.
⦁ Reception hours are from 11:00 a.m. to 7:00 p.m.
⦁ Check-out: until 12:00 p.m.
⦁ Check-in: from 4:00 p.m., if the client requests it and the apartment is available before 4:00 p.m. , you can check-in upon arrival.
⦁ If you want to check-in at a different time from reception, you will have to contact the establishment and you will be given information to remove the key from a mailbox with a password.

About your departure from the apartment

⦁ Departures must take place at 12: 00hrs or before. Any unauthorized departure after 12:00 pm will be penalized.
⦁ If you need a later check-out please ask if it is possible when you check-in. We will try to accommodate you as long as our next arrival is not early the same day. If possible, you can stay in the apartment until 18.00, paying 50% of the rental price per night. Any departure after 6:00 p.m. will be subject to the total price per day.

On the number and identity of the guests

⦁ The client will inform “Apartamentos El Velero” of the number of guests included in the reservation.
⦁ Unless otherwise agreed with “Apartamentos El Velero”, only the number of people indicated by the client when making the reservation will be authorized to use the apartment.
⦁ The number of people who can use the apartment must not exceed the number of people assigned for each apartment.
⦁ The pets are permitted only if granted specifically permission.
⦁ At the moment in which any infraction of the previously mentioned obligations is committed, “Apartamentos El Velero” by its own criteria will have the right to ask the client to leave the apartment, and the client will not have the right to claim any type of compensation.

On behavior

⦁ Loud music and parties are prohibited. Guests staying in an apartment at “Apartamentos El Velero” should know that if there are parties or loud music, or neighbors complain and / or call the police, this can lead to an immediate eviction no matter the time of day or night.
⦁ The hours of rest in Spain are from 22.00 PM to 10.00 AM We will greatly appreciate your collaboration in this matter and we hope that you understand that these rules are necessary, since our apartments are all located in a residential building where some people are on business trip who must get up early to work, and the night rest of the rest of the residents must be respected.
⦁ The client, when signing the check-in contract, will be subject to correct and decent behavior on the part of all the people who accompany him. If this person, or any of the people accompanying him / her does not behave in an appropriate and responsible manner, “Apartamentos El Velero” will have the right to ask the client and the people accompanying him / her to leave the apartment without the right to future claims or to no compensation. This will also mean the loss of the payment of the stay and the refundable guarantee deposit.
⦁ Remember also that by booking with “Apartamentos El Velero” you have already accepted our terms and conditions, and consequently you will be expected to abide by these rules. You will also have to sign these rules when you check-in on the day of your arrival.

Regarding responsibilities

⦁ “Apartamentos El Velero” will not be responsible for any direct or indirect damage that may occur as a result of the use that the client has made of the apartment , including without limit damages, insurance, losses due to fire, theft or criminal behavior.
⦁ In case of any infringement of the previously mentioned obligations, “Apartamentos El Velero” by its own criteria will have the right to ask the client to leave the apartment, and the client will not have the right to claim any type of compensation.

Our Website

All apartment descriptions and information will apply to the published apartments. While “Apartamentos El Velero” makes every effort to maintain accuracy and check that details are accurate, “Apartamentos El Velero” is not responsible for any errors or omissions that may arise.
“Apartamentos El Velero” also reserves the right to change information published on the web at any time, including prices, descriptions and photographs.
“Apartamentos El Velero” reserves the right to update any of these terms and conditions at any time if required, according to the business of the company. Users are responsible for ensuring the validity of the terms and conditions included on this page. The mere fact of accepting to use this website implies the acceptance of any of the changes on our part. These conditions do not affect the statutory rights of the user.[/vc_column_text][/vc_column][/vc_row]